If you would like to make a request under the Freedom of Information Act 2000, email FOI@monitor.gov.uk. Under the Freedom of Information Act, Monitor will respond to requests for information within 20 working days of receipt.
This guide explains the information that Monitor makes routinely available and how it can be accessed.
Complaints and review
There is a two-tier mechanism for complaints in respect of information requests, or in respect of Monitor’s Publication Scheme. The first tier is internal review within Monitor. The second is an application or request to the Information Commissioner.
If you think that your request for information has not been properly handled, or you are dissatisfied with the outcome of Monitor’s consideration of your request, you can try to resolve this informally with the member of staff at Monitor who dealt with your request. If you remain dissatisfied, you can seek an internal review on the issue or decision within Monitor. A senior member of Monitor staff, who has not previously been involved with your request, will undertake that review.
A request for an internal review may also be made if you are dissatisfied with any aspect of our Publication Scheme. A request for an internal review should be submitted in writing to:
FOI request reviews
4 Matthew Parker Street
London SW1H 9NP