Our leaflet, How to complain, explains how you can make a complaint about NHS healthcare services. It describes the organisations, such as the Independent Complaints and Advocacy Service (ICAS) and Patient Advocacy and Liaison Service (PALS), which can help you to make your complaint. It also describes what Monitor will do to help you ensure your complaint gets to the right organisation.
The leaflet also explains how to make a complaint about Monitor. In addition, Monitor has jointly signed the statement Driving improvement and learning from NHS complaints information.