Monitor - Independent Regulator of NHS Foundation Trusts
Our publications
How to complain
Published on: 4 March 2011
This leaflet explains how you can complain about NHS healthcare services. It also explains how you can make a complaint about Monitor.
Download - How to complain - (288.28 KB)
Monitor’s duties, set out by Parliament, do not include having a role in the NHS complaints process. We are unable to resolve complaints about NHS foundation trusts, NHS trusts or primary care trusts.
This leaflet explains how you can make a complaint to a foundation trust or NHS trust about health care services. It describes the organisations, such as the Independent Complaints and Advocacy Service (ICAS) and Patient Advocacy and Liaison Service (PALS), which can help you to make your complaint. It also describes what Monitor will do to help you ensure your complaint gets to the right organisation.
The leaflet also explains how to make a complaint about Monitor.
Related links
- The Independent Complaints and Advocacy Service supports patients and their carers wishing to pursue a complaint about their NHS treatment or care
- Patient Advocacy and Liaison Service: each trust has a PALS office which can provide information, advice and support to help patients, families and their carers use the health service
- Parliamentary and Health Service Ombudsman: if you are unhappy with how your complaint has been handled by a foundation trust or NHS trust you can contact the Ombudsman